Returns/Return Policy

Did you buy the wrong product? Change your mind about your purchase, or just dissatisfied with the product? No problem! We offer a 14-day return/exchange policy on all unopened or unused products, returned in new, saleable condition.

Fitness Equipment and accessories purchased here may be returned or exchanged (excluding shipping and handling charges) for 100% refund if returned in its original package, unopened and unused within 14 days from the original date of purchase. Please bring us your invoice/order confirmation.

As far as possible, refunds will be issued in the same method of payment as the original payment (e.g., credit card purchases will be credited to the original credit card account). Any cash refunds will be refunded with a cheque being issued and mailed.

Any out of box and/or used product which is returned within 14 days of purchase will be subject to a minimum 25% restocking fee.

Any returns or exchange must be accompanied with the original receipt or proof of purchase.
For the purpose of hygienic reasons all exercise mats, stability balls, gloves, resistance tubing, resistance bands and other products deemed hygienically sensitive (by store manager) may not be returned or exchanged any time after purchase.
Supplements may not be returned for refund or exchange at any time.
Floor models and refurbished items are sold as final sale only and do not apply to the standard return policy.
At any time, Viper Fitness reserves the right to refuse a return or exchange.
If you have any questions regarding our Return and Exchange policy, please contact us.